Cresta
Generative AI for the Intelligent Contact Center
Homepage of Cresta
About Cresta
Cresta offers a unified platform for human and AI agents designed for enterprise-scale, helping organizations enhance customer interactions while reducing costs and increasing efficiency. With a focus on conversation intelligence, real-time guidance, and virtual agents, Cresta aims to transform contact centers by blending human expertise with AI capabilities.
Key Features
Conversation Intelligence
Real-time Agent Assistance
AI-Powered Coaching and Quality Management
Virtual Agents
Automated Chat Responses
Outcome Insights
Use Cases
Customer Care
Sales
Retention
Collections
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